Support

Need help with the Longeva app or nutritionist dashboard? Contact us at support@l-center.org and we'll get back to you as soon as possible.

Common questions

I can't log in

Double-check your email and password. If you're a student and don't yet have an account, ask your school to confirm your email is on the roster, then use the "Register" option in the app. If you've forgotten your password, contact us at the email above.

My child's recommendations aren't showing

Personalized recommendations only appear once a parent/guardian has confirmed consent in the app. If you've already done this and still don't see anything, contact us and we'll take a look.

How do I delete my account or data?

In the mobile app, go to your profile and choose "Delete account" — this permanently deletes your account and data immediately. If you'd rather we do it for you, or you only want part of your data removed, email us at the address above. See our Privacy Policy for more on how your data is used and retained.

Something in the app looks wrong or isn't working

Please email us a short description of what happened (and a screenshot, if you can) so we can look into it.